{"id":9959,"date":"2023-05-23T10:10:40","date_gmt":"2023-05-23T10:10:40","guid":{"rendered":"https:\/\/dev.bralo.com\/technical-support-and-customer-service\/"},"modified":"2024-10-28T21:09:04","modified_gmt":"2024-10-28T21:09:04","slug":"technical-support-and-customer-service","status":"publish","type":"page","link":"https:\/\/dev.bralo.com\/en\/services\/technical-support-and-customer-service\/","title":{"rendered":"Technical Support and Customer Service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_image=”https:\/\/dev.bralo.com\/wp-content\/uploads\/2023\/05\/servicio-atc.jpg” min_height=”300px” max_height=”301px” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.23″ _module_preset=”default” width_tablet=”” width_phone=”” width_last_edited=”on|phone” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|true” custom_padding_tablet=”10px||10px||true|true” custom_padding_phone=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

SERVICE OF
CUSTOMER SERVICE<\/h1>\n

Our team of experts<\/strong> is characterized by maintaining close contact with our customers, which allows us to assess their needs individually, in order to propose the most value-added<\/strong> solution.<\/p>\n

” content_phone=”<\/p>\n

SERVICE OF
\nCUSTOMER SERVICE<\/h1>\n

Our team of experts<\/strong> is characterized by maintaining close contact with our customers, which allows us to assess their needs individually, in order to propose the most value-added<\/strong> solution.<\/p>\n

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SERVICE OF
CUSTOMER SERVICE<\/h1>\n

Our team of experts<\/strong> is characterized by maintaining close contact with our customers, which allows us to assess their needs individually, in order to propose the most value-added<\/strong> solution.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”reveal1″ _builder_version=”4.23″ _module_preset=”default” background_enable_image=”off” custom_margin=”0px||||false|false” custom_padding=”35px||0px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Row” _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|desktop” custom_padding=”0px||0px||true|false” custom_css_main_element=”display: flex;||flex-wrap: wrap;” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”100px|5%|80px|13%|false|false” custom_padding_tablet=”100px|5%|80px|13%|false|false” custom_padding_phone=”40px||40px|5%|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.23″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#006CA7″ text_font_size=”36px” header_text_color=”#006CA7″ header_font_size=”24px” header_2_font=”|600||on|||||” header_2_text_color=”#006CA7″ header_2_font_size=”35px” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”|10px||10px|false|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

OUR COMMITMENT TO THE CUSTOMER<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.23″ _module_preset=”default” custom_padding=”|20px|||false|false” custom_padding_tablet=”|20px|||false|false” custom_padding_phone=”|20px||10px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

ADVICE, REQUEST FOR QUOTATIONS AND ORDER MANAGEMENT.<\/strong><\/p>\n

We provide direct advice thanks to our extensive experience in rivets, rivet nuts and riveting machines. We provide you with quick information on product availability, prices, delivery times and order status. For customers who work with their own developments, we promote their efficiency by sending samples and prototypes, thanks to direct contact with the Quality department.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/dev.bralo.com\/wp-content\/uploads\/2023\/05\/nuestro-equipo.jpg” global_colors_info=”{}”][et_pb_divider color=”RGBA(255,255,255,0)” _builder_version=”4.20.4″ _module_preset=”default” height=”200px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Row” _builder_version=”4.23″ _module_preset=”default” background_enable_image=”off” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|desktop” custom_margin=”|auto|35px|auto|false|false” custom_padding=”0px||3px||false|false” custom_css_main_element=”display: flex;||flex-wrap: wrap;” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/dev.bralo.com\/wp-content\/uploads\/2023\/08\/asesoramiento4.jpg” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”order: 2;”][et_pb_divider color=”RGBA(255,255,255,0)” _builder_version=”4.20.4″ _module_preset=”default” height=”200px” custom_padding=”278px|||||” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”100px|13%|120px|5%|false|false” custom_padding_tablet=”100px|13%|120px|5%|false|false” custom_padding_phone=”40px||40px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”order: 1;”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” custom_margin=”65px|||||” custom_margin_tablet=”65px|||||” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”|||10px|false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

We ensure an efficient shipping and logistics coordination service for your order thanks to our automatic and controlled production. Our technical support for your tools offers answers to the most frequent queries such as availability of spare parts, information on the repair and\/or maintenance of your machine and the delivery or collection period.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#006CA7″ custom_padding=”20px||20px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_text_align=”center” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” header_2_font_size=”42px” text_orientation=”center” custom_margin=”||3px|||” global_colors_info=”{}”]<\/p>\n

CONTACT US<\/h2>\n

 <\/p>\n

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You can contact us by phone at 916 928 285<\/a> or by e-mail at bralo@bralo.com<\/a>.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,108,167,0.7) 0%|rgba(0,108,167,0.7) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/dev.bralo.com\/wp-content\/uploads\/2023\/07\/calibre-y-remaches-estructurales-remaches-bralo.jpg” parallax=”on” parallax_method=”off” positioning=”none” custom_padding=”6%||6%||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.23″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_image=”off” custom_margin=”||||false|false” custom_padding=”|8%||8%|false|true” custom_padding_tablet=”|8%||8%|false|true” custom_padding_phone=”|0%||0%|false|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#FFFFFF” text_font_size=”36px” header_text_color=”#006CA7″ header_font_size=”24px” header_2_font=”|600||on|||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” header_2_font_size=”35px” text_orientation=”right” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

ADVICE FROM THE TECHNICAL OFFICE<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#FFFFFF” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

For the broad needs of the industry<\/strong>, our fasteners and assembly solutions provide an optimal compromise between technical requirements and economic efficiency.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.23″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”35px||35px||false|false” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”Row” _builder_version=”4.21.0″ _module_preset=”default” background_enable_image=”off” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|desktop” custom_padding=”0px||2px||false|false” custom_css_main_element=”display: flex;||flex-wrap: wrap;” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”100px|5%|80px|13%|false|false” custom_padding_tablet=”100px|5%|80px|13%|false|false” custom_padding_phone=”40px||40px|5%|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_color=”#006CA7″ header_2_font_size=”35px” custom_padding=”|20px|||false|false” custom_padding_tablet=”|20px|||false|false” custom_padding_phone=”|20px||10px|false|false” custom_padding_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

R&D+i<\/h2>\n

TAILORED CONSULTING<\/p>\n

At BRALO, we have a team of highly skilled engineers ready to help you address a wide range of technical issues, including:<\/p>\n

    \n
  • Recommended products for your application.<\/li>\n
  • Suitable materials and coatings for your project.<\/li>\n
  • Testing and certifications.<\/li>\n
  • Custom design of special parts tailored to your needs.<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/dev.bralo.com\/wp-content\/uploads\/2023\/05\/oficina-tecnica-bralo.jpg” global_colors_info=”{}”][et_pb_divider color=”RGBA(255,255,255,0)” _builder_version=”4.20.4″ _module_preset=”default” height=”200px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_image=”https:\/\/dev.bralo.com\/wp-content\/uploads\/2023\/08\/bg-asesoramiento1.jpg” parallax=”on” parallax_method=”off” positioning=”none” custom_padding=”6%||6%||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_enable_image=”off” custom_margin=”||||false|false” custom_padding=”|8%||8%|false|true” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#211915″ background_color=”rgba(255,255,255,0.72)” custom_margin=”||||false|false” custom_padding=”40px|40px|40px|40px|true|true” global_colors_info=”{}”]<\/p>\n

    Our sales and engineering teams work closely with our customers, seeking optimal solutions to solve problems in the different industries we work with.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.23″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”35px||0px||false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.23″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23″ _module_preset=”default” header_2_text_color=”#006CA7″ header_2_font_size=”32px” locked=”off” global_colors_info=”{}”]<\/p>\n

    <\/span>RELATED<\/strong> PAGES<\/span><\/h2>\n

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    SERVICE OFCUSTOMER SERVICE Our team of experts is characterized by maintaining close contact with our customers, which allows us to assess their needs individually, in order to propose the most value-added solution.OUR COMMITMENT TO THE CUSTOMERADVICE, REQUEST FOR QUOTATIONS AND ORDER MANAGEMENT. We provide direct advice thanks to our extensive experience in rivets, rivet nuts […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9977,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","rank_math_lock_modified_date":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9959","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/pages\/9959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/comments?post=9959"}],"version-history":[{"count":12,"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/pages\/9959\/revisions"}],"predecessor-version":[{"id":23844,"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/pages\/9959\/revisions\/23844"}],"up":[{"embeddable":true,"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/pages\/9977"}],"wp:attachment":[{"href":"https:\/\/dev.bralo.com\/en\/wp-json\/wp\/v2\/media?parent=9959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}